Article 1 – Who we are Chapter No.4, established in the Netherlands, is responsible for the processing of personal data as described in this privacy statement. For questions regarding this privacy statement, you can contact us using the contact details provided on the Chapter No.4 website.
Article 2 – Personal data we process Chapter No.4 processes personal data because clients make use of the services of Chapter No.4 and/or because this data is provided by the client themselves. This may include, among other things, name, email address, telephone number, billing details, and information that clients voluntarily share during coaching and guidance sessions.
Article 3 – Purposes of data processing Chapter No.4 processes personal data for the purpose of providing coaching and guidance, maintaining contact with clients, sending invoices and carrying out administrative processes, improving services, and complying with legal obligations.
Article 4 – Retention period Chapter No.4 does not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. Administrative data is retained in accordance with statutory retention periods.
Article 5 – Sharing personal data with third parties Chapter No.4 does not sell personal data to third parties. Personal data is only shared when this is necessary for the performance of the agreement, to comply with a legal obligation, or when consent has been given.
Article 6 – Security of personal data Chapter No.4 takes appropriate organisational and technical measures to protect personal data against loss, misuse, or unauthorised access.
Chapter No.4 | Rabia Ismail www.chapterno4.com
Article 7 – Rights of data subjects Clients have the right to access, correct, or delete their personal data. In addition, clients may object to the processing of their personal data and may request data portability.
Article 8 – Complaints procedure Complaints regarding the services of Chapter No.4 can be submitted in writing to Chapter No.4. Chapter No.4 will handle the complaint with care and will make every effort to reach a resolution together. If a complaint cannot be resolved through mutual consultation, the client may refer the complaint to the independent complaints procedure to which Chapter No.4 is affiliated via Zorg voor ZZP.
Article 9 – Changes Chapter No.4 reserves the right to amend this privacy statement when necessary, for example due to changes in legislation or services.
Established in the Netherlands (Zuid-Holland) on 20 March 2026
